Refund & Cancellation Policy

You may request a refund within 7 days of purchase, provided you have not consumed a substantial part of the content — as a guide, no more than 20% of the recorded material accessed and no more than one live session attended.

Webinar commitment fees, downloadable material that has been downloaded, and trainer-proctored batch seats after the batch has started are not refundable, because the seat and trainer time are reserved for you.

Lifetime memberships are non-refundable once more than 20% of the bundled courses have been accessed.

If we cancel a batch and cannot offer a suitable alternative schedule or recording, you receive a full refund of the fee paid for that batch.

Submit the refund request form with your order or payment reference and a usage declaration. We review each case against this policy, record the decision with a reason, and email you the outcome within 5 working days.

Approved refunds are returned to the original payment method through our payment gateway. Banks usually credit the amount within 5–10 working days of processing. Payment gateway charges, where non-recoverable, may be deducted.